Remote New Patient Experience Specialist

City of Hope; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

City of Hope is seeking a New Patient Experience Rep to serve as the primary contact for prospective patients, caregivers, and referrals. You will listen, identify needs, and translate them into care options while highlighting our differentiators and managing next steps.

Responsibilities include lead follow-up, scheduling coordination, and maintaining specialized knowledge in oncology and related services to support patient acquisition and exceptional service.

Qualifications

• College degree in business, marketing, sales, or healthcare field preferred.
• Working knowledge of healthcare services / oncology preferred.
• Call center experience.
• Experience with computer applications.
• Excellent customer service.
• Strong interpersonal and communication skills.
• Verbal fluency with the ability to influence over the telephone and computer; strong closing skills.
• Achievement oriented; committed to continuous learning and improvement.
• Requires appropriate internet services and a dedicated home workspace.

Responsibilities

• Be the primary point of contact for prospective patients, caregivers, and referrals.
• Actively listen to caller needs and translate into care possibilities.
• Communicate differentiators and provide lead management follow-up.
• Work with scheduling to book appointments at locations.
• Maintain knowledge in oncology, non-oncology treatments, insurance offerings, and hospital specialties.
• Aim to deliver customer service and patient acquisition goals.

Skills

Call center experience

Customer service excellence

Interpersonal communication

Verbal communication

Computer skills

Continuous learning

Healthcare knowledge

Team collaboration

Education

BA/BS in Business/Marketing/Healthcare

Job description

City of Hope is seeking a New Patient Experience Rep to serve as the primary contact for prospective patients, caregivers, and referrals. You will listen, identify needs, and translate them into care options while highlighting our differentiators and managing next steps.

Responsibilities include lead follow-up, scheduling coordination, and maintaining specialized knowledge in oncology and related services to support patient acquisition and exceptional service.