Remote Network Support Engineer

Meter; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Meter is looking for a Network Engineer in Phoenix, Arizona, to tackle complex networking challenges. You will work remotely to troubleshoot issues across the network stack, manage customer networks, and document improvements. The ideal candidate is knowledgeable in various networking domains, has strong problem-solving skills, and communicates effectively. By contributing to the documentation and customer support processes, you'll help shape the next generation of networking solutions. Join Meter and redefine enterprise networking.

Qualifications

• Fluent in wireless, security, WAN/LAN, routing, DNS, and more.
• Committed to improving network experiences for every customer.
• Calm under pressure in fast-paced environments.

Responsibilities

• Troubleshoot and resolve tickets across the network stack.
• Support complex customer networks, primarily remotely.
• Document product bugs and escalate appropriately.
• Create feature requests based on customer feedback.
• Maintain documentation to enhance resolution efficiency.

Skills

Networking knowledge

Problem-solving

Clear communication

Analytical thinking

Technical documentation

Job description

Meter is looking for a Network Engineer in Phoenix, Arizona, to tackle complex networking challenges. You will work remotely to troubleshoot issues across the network stack, manage customer networks, and document improvements. The ideal candidate is knowledgeable in various networking domains, has strong problem-solving skills, and communicates effectively. By contributing to the documentation and customer support processes, you'll help shape the next generation of networking solutions. Join Meter and redefine enterprise networking.