Remote NetSuite Support Analyst & Training Lead

Eagle Wireless, Inc.; Minnesota; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Generous PTO

Paid parental leave

Job summary

Eagle Wireless in Saint Louis Park, MN, is seeking a NetSuite Support Analyst to be the first line of NetSuite support across a live, multi-subsidiary account for the United States and global operations including Malaysia, Serbia, Germany and Canada. You will resolve user requests, close training gaps, and ensure data cleanliness without day-to-day oversight.

This role focuses on help-desk tickets, data fixes, and documenting procedures in Confluence; you will work from the HELP desk in Jira and

Qualifications

• 3+ years as a hands-on NetSuite user, analyst or support specialist.
• Experience with order-to-cash and procure-to-pay in NetSuite.
• Experience with NetSuite inventory and manufacturing records: items, BOMs, work orders, lot numbers.
• Builds saved searches and reports without help, including joins, formulas and summary criteria.
• Understands NetSuite roles and permissions well enough to tell an access problem from a data or process problem.
• Very fluent written and spoken English (C1 or above), able to write clear documentation and explain steps to users who speak English as a second language.
• Comfortable working a ticket queue independently and deciding what to fix, what to elevate and what to document.
• Degree or equivalent relevant experience.

Responsibilities

• Provide first-line NetSuite support from the HELP desk in Jira.
• Resolve tickets: access requests, login and 2FA issues, errors on transactions, data issues.
• Create and correct order codes, item records, packing BOM visibility and manufacturing status, and create vendor records once the vendor onboarding form has been validated.
• Find the root cause of each issue and record it as training, process, data, configuration or system defect.
• Fix transaction-level problems directly, such as a fulfillment that won't be marked or a requisition missing a department.
• Route anything that needs design work to EWIT with clear requirements, and keep the requester informed.
• Provision and deprovision NetSuite users using existing roles, following onboarding/offboarding checklists.
• Cover users in Asia and Europe time zones by working async through Jira and Teams.
• Write and maintain how-to guides in the NetSuite Platform space in Confluence.

Skills

NetSuite

Help desk

Ticketing systems

Order-to-Cash

Communication in English

Async collaboration

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Teams

NetSuite inventory & manufacturing

Job description

Eagle Wireless in Saint Louis Park, MN, is seeking a NetSuite Support Analyst to be the first line of NetSuite support across a live, multi-subsidiary account for the United States and global operations including Malaysia, Serbia, Germany and Canada. You will resolve user requests, close training gaps, and ensure data cleanliness without day-to-day oversight.

This role focuses on help-desk tickets, data fixes, and documenting procedures in Confluence; you will work from the HELP desk in Jira and