Remote Mortgage Support Specialist

Ocrolus; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Ocrolus is an AI-powered workflow and analytics platform for lenders, operating with a remote-first culture. The company processes nearly one million credit applications monthly with high accuracy and serves more than 400 customers, including Better Mortgage, Brex, and SoFi.

Employees embody empathy, curiosity, humility, and ownership. The role involves serving as the first contact via multiple channels, collaborating with internal teams to resolve tickets, and documenting interactions for trend

Qualifications

• 3+ years experience with strong communication and analytical skills.
• Proficient in Google tools and mortgage underwriting.
• Familiarity with ticketing systems and SLAs.

Responsibilities

• Serve as first contact via email, chat, or phone.
• Resolve tickets by collaborating with internal teams.
• Document interactions and track issue trends.

Skills

Strong communication

Analytical skills

Customer support

Tools

Google tools

Ticketing systems

Job description

Ocrolus is an AI-powered workflow and analytics platform for lenders, operating with a remote-first culture. The company processes nearly one million credit applications monthly with high accuracy and serves more than 400 customers, including Better Mortgage, Brex, and SoFi.

Employees embody empathy, curiosity, humility, and ownership. The role involves serving as the first contact via multiple channels, collaborating with internal teams to resolve tickets, and documenting interactions for trend