Remote Mortgage Servicing & Operations Analyst

PNC Financial Services Group, Inc.; Pennsylvania; Hybrid; USD 75,000 - 150,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Paid holidays and leave

Job summary

PNC Financial Services Group, Inc. invites applications for a Business Analysis Advisor within Retail Bank Operations.

The role focuses on mortgage servicing, investor reporting and servicing operations, with remote work eligibility in select locations. The candidate will analyze data, drive process improvements, and collaborate across business, technology, risk, compliance, and operations to deliver solutions.

Qualifications

• Experience researching, discovering and interpreting business requirements.
• Ability to analyze complex data and deliver reporting to support decision making.
• Knowledge of requirements traceability frameworks, methodologies and processes.

Responsibilities

• Directs the research, discovery, collection and interpretation of business requirements.
• Participates in development and review of complex processes and workflow analytics and reporting.
• Lead and mentor associates; oversee policy and procedure documentation.
• Translate business needs into actionable requirements with stakeholders.
• Lead multiple BA project management processes through planning, QA and effectiveness assessment.
• Drive development, analysis and distribution of complex reporting.

Skills

Business needs

Business processes

Data analytics

Decision making

Management reporting

Prioritization

Analytical thinking

Problem solving

Process management

Project management

Requirements analysis

Software product knowledge

Work experience

Education

Bachelor's degree

Job description

PNC Financial Services Group, Inc. invites applications for a Business Analysis Advisor within Retail Bank Operations.

The role focuses on mortgage servicing, investor reporting and servicing operations, with remote work eligibility in select locations. The candidate will analyze data, drive process improvements, and collaborate across business, technology, risk, compliance, and operations to deliver solutions.