Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract)

Lensa; Atlanta (GA); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a skilled Mitel System Engineer / VoIP Engineer to support telecom infrastructure remotely. This role involves maintaining and managing Mitel phone systems, ensuring smooth operations, and troubleshooting issues. The ideal candidate will have a strong background in VoIP technologies and networking concepts, along with excellent troubleshooting skills. Join a dynamic team where your expertise will contribute to the seamless communication experience for clients. If you are passionate about technology and eager to make an impact, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• Experience managing Mitel phone systems and VoIP technologies.

Responsibilities

• Maintain and support Mitel phone systems, ensuring high availability.
• Troubleshoot telephony issues related to hardware, software, and network.

Skills

Mitel phone systems management

VoIP technologies (SIP, H.323)

Troubleshooting skills

Networking concepts (LAN/WAN, QoS)

Education

Bachelor’s degree in IT or Computer Science

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, Wavestrong, is seeking a skilled Mitel System Engineer / VoIP Engineer for remote work in EST/CST time zones. Apply via Lensa today!

Job Title

Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract)

Requirements

We are seeking a detail-oriented System Engineer to support telecom client infrastructure, ensuring smooth phone system operations, troubleshooting, and upgrades.

Location

Remote - work in EST or CST Time Zone

Duration

Full-Time OR Contract

Key Responsibilities

1. Maintain, manage, and support Mitel phone systems, including MiVoice Business, MiCollab, and MiContact Center.
2. Monitor system performance for high availability and reliability.
3. Perform system upgrades, patches, and configuration changes.
4. Troubleshoot telephony issues related to hardware, software, and network.
5. Manage user accounts, extensions, call routing, and voicemail configurations.
6. Document system configurations, changes, and procedures.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
• Experience managing Mitel phone systems.
• Knowledge of VoIP technologies and protocols (SIP, H.323, etc.).
• Understanding of networking concepts including LAN/WAN, QoS, and firewalls.
• Excellent troubleshooting skills.