Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract)

WaveStrong, Inc.; Atlanta (GA); Remote; USD 70,000 - 100,000; Full time

Job summary

An innovative firm is looking for a talented System Engineer to manage and support VoIP systems in a remote setting. In this role, you will ensure the reliability of telecom infrastructure, perform system upgrades, and troubleshoot technical issues. You will work with advanced Mitel technologies, making a significant impact on the operational efficiency of client communication systems. This is a fantastic opportunity for someone who thrives in a dynamic environment and is eager to contribute to cutting-edge telephony solutions.

Qualifications

• Bachelor’s degree in IT or equivalent work experience preferred.
• Proven experience managing Mitel phone systems is essential.

Responsibilities

• Maintain and support Mitel phone systems including upgrades and configurations.
• Troubleshoot telephony issues and document system changes.

Skills

VoIP Technologies

Troubleshooting

Mitel Phone Systems

Networking Concepts

Education

Bachelor’s Degree in IT

Equivalent Work Experience

Tools

Mitel Systems

Job description

Exciting Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract) opening

We are seeking a skilled and detail-oriented System Engineer to maintain, manage, and support telecom client infrastructure. The ideal candidate will be responsible for ensuring the smooth operation of our phone systems, troubleshooting technical issues, and implementing upgrades and configurations as needed.

Location:

Remote - work in EST or CST Time Zone

Duration:

Full-Time OR Contract

Key Responsibilities:

• Maintain, manage, and support Mitel phone systems, including MiVoice Business, MiCollab, and MiContact Center.
• Monitor system performance, ensuring high availability and reliability.
• Perform regular system upgrades, patches, and configuration changes.
• Troubleshoot and resolve telephony issues, including hardware, software, and network-related problems.
• Manage user accounts, extensions, call routing, and voicemail configurations.
• Document system configurations, changes, and procedures.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience managing Mitel phone systems.
• Strong understanding of VoIP technologies and telephony protocols (SIP, H.323, etc.).
• Familiarity with networking concepts, including LAN/WAN, QoS, and firewall configurations.
• Excellent troubleshooting and problem-solving skills.