Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract)

Lensa; Atlanta (GA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading career site is seeking a System Engineer to manage and support Mitel VoIP systems. This remote role requires strong troubleshooting skills and a background in IT. Ideal candidates will have a Bachelor's degree and experience with telephony protocols. Join a dynamic team and ensure high availability of telecom services.

Qualifications

• Proven experience managing Mitel phone systems.
• Strong understanding of telephony protocols (SIP, H.323).
• Familiarity with networking concepts (LAN/WAN, QoS).

Responsibilities

• Maintain and support Mitel phone systems.
• Troubleshoot telephony issues including hardware and software.
• Document system configurations and changes.

Skills

VoIP technologies

Troubleshooting

Problem-solving

Education

Bachelor’s degree in Information Technology

Job description

Be among the first 25 applicants. Lensa is the leading career site for job seekers at every stage of their career. Our client, Wavestrong, is seeking professionals. Apply via Lensa today!

Exciting Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract) opening

Requirements

We are seeking a skilled and detail-oriented System Engineer to maintain, manage, and support telecom client infrastructure. The ideal candidate will be responsible for ensuring the smooth operation of our phone systems, troubleshooting technical issues, and implementing upgrades and configurations as needed.

Location: Remote - work in EST or CST Time Zone

Duration: Full-Time OR Contract

Key Responsibilities

• Maintain, manage, and support Mitel phone systems, including MiVoice Business, MiCollab, and MiContact Center.
• Monitor system performance, ensuring high availability and reliability.
• Perform regular system upgrades, patches, and configuration changes.
• Troubleshoot and resolve telephony issues, including hardware, software, and network-related problems.
• Manage user accounts, extensions, call routing, and voicemail configurations.
• Document system configurations, changes, and procedures.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience managing Mitel phone systems.
• Strong understanding of VoIP technologies and telephony protocols (SIP, H.323, etc.).
• Familiarity with networking concepts, including LAN/WAN, QoS, and firewall configurations.
• Excellent troubleshooting and problem-solving skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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