Remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract)

WaveStrong, Inc.; Atlanta (GA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is looking for a skilled Mitel System Engineer / VoIP Engineer to manage and support telecom client infrastructure. The role involves maintaining phone systems, troubleshooting issues, and ensuring high availability. This is a full-time or contract position, offering remote work in the EST or CST time zones.

Qualifications

• Proven experience managing Mitel phone systems.
• Strong understanding of VoIP technologies and telephony protocols.

Responsibilities

• Maintain, manage, and support Mitel phone systems.
• Troubleshoot and resolve telephony issues.
• Document system configurations and changes.

Skills

VoIP technologies

Troubleshooting

Problem Solving

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Mitel phone systems

Job description

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Exciting remote Mitel System Engineer / VoIP Engineer | (EST/CST) (Full-Time or Contract) opening.

Requirements

We are seeking a skilled and detail-oriented System Engineer to maintain, manage, and support telecom client infrastructure. The ideal candidate will be responsible for ensuring the smooth operation of our phone systems, troubleshooting technical issues, and implementing upgrades and configurations as needed.

Location: Remote - work in EST or CST Time Zone

Duration: Full-Time OR Contract

Key Responsibilities:

• Maintain, manage, and support Mitel phone systems, including MiVoice Business, MiCollab, and MiContact Center
• Monitor system performance, ensuring high availability and reliability
• Perform regular system upgrades, patches, and configuration changes
• Troubleshoot and resolve telephony issues, including hardware, software, and network-related problems
• Manage user accounts, extensions, call routing, and voicemail configurations
• Document system configurations, changes, and procedures

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Proven experience managing Mitel phone systems
• Strong understanding of VoIP technologies and telephony protocols (SIP, H.323, etc.)
• Familiarity with networking concepts, including LAN/WAN, QoS, and firewall configurations
• Excellent troubleshooting and problem-solving skills

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting