Remote Member Services Pro — Health Plans

Medical Associates; Dubuque (IA); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) with immediate match

Flexible PTO (24 days/year)

Flexible Spending Accounts

Job summary

Medical Associates Health Plans is seeking a full-time Member Services Representative to join our team in Dubuque, Iowa. The role centers on delivering superior customer service and handling member and provider inquiries related to benefits, claims, and enrollment, with data input into processing systems.

Training occurs in the office, followed by a schedule of 8:00am–5:00pm with the option to work from home if desired. A stable weekday routine and comprehensive benefits accompany the position.

Qualifications

• One to three years of similar or related experience.
• High school diploma or GED required.
• Excellent telephone presence.
• Familiar with Microsoft Office applications, particularly Word and Excel.

Responsibilities

• Answer inbound and outbound telephone calls in a professional, courteous, and timely manner.
• Respond to member and provider inquiries regarding benefits, claims, and enrollment.
• Interpret, review, and enter member data and authorization information into core processing systems.
• Support Member Services operations and complete all assigned projects and duties.

Skills

Customer service

Verbal communication

Telephone presence

Microsoft Office

Education

High school diploma or GED

Tools

Word

Excel

Job description

Medical Associates Health Plans is seeking a full-time Member Services Representative to join our team in Dubuque, Iowa. The role centers on delivering superior customer service and handling member and provider inquiries related to benefits, claims, and enrollment, with data input into processing systems.

Training occurs in the office, followed by a schedule of 8:00am–5:00pm with the option to work from home if desired. A stable weekday routine and comprehensive benefits accompany the position.