Remote Member Services Advocate (Life Insurance)

AAA Life Insurance Company; Livonia (MI); Remote; USD 35,000 - 55,000; Full time

Job summary

AAA Life Insurance Company seeks a Member Service Advocate to support all lines of insurance processing, including enrollments and customer service. The role is a remote, fast-paced inbound call center position serving current members and policyholders.

The ideal candidate will have a minimum 2 years of customer service experience, a high school diploma, and flexibility to work overtime and weekends. Insurance/call center experience is preferred.

Qualifications

• High School diploma required; some college level coursework preferred.
• Minimum 2 years’ experience in a customer service related position required.
• Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates.
• Insurance/call center experience preferred.
• Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred
• Perform accurate mathematical calculations (addition, subtraction, multiplication and division).
• Prior experience navigating and operating multiple computer applications and telephone technologies desired.

Responsibilities

• Demonstrate and continue to develop detailed and proven understanding of all AAA Life products and processes associated with providing service to the member.
• Handle member inquiries and provide resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style.
• Exhibits strong communication and collaborative qualities and deliver information confidently to members.
• Follows appropriate procedures to approve and process reinstatement forms within guidelines.
• Enroll members in coverage as opportunities are presented.
• Assist management in the receipt and resolution of insured’s and member complaints.
• Consistently leverage our brand and our dedication to creating a positive member experience.
• Transfer and/or redirect members to other AAA Life Insurance departments and contacts when necessary.
• Performs other duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

High School diploma

Some college coursework

Tools

CRM software

Phone systems

Job description

AAA Life Insurance Company seeks a Member Service Advocate to support all lines of insurance processing, including enrollments and customer service. The role is a remote, fast-paced inbound call center position serving current members and policyholders.

The ideal candidate will have a minimum 2 years of customer service experience, a high school diploma, and flexibility to work overtime and weekends. Insurance/call center experience is preferred.