Remote Member Concierge Navigator - Bilingual Spanish

Alignment Healthcare; Arizona; Remote; USD 44,790 - 67,185; Full time

Job summary

Alignment Healthcare is seeking a Remote Outreach Concierge Navigator (Bilingual in Spanish) to provide critical support and outreach to members. You will ensure members navigate their healthcare seamlessly and have access to necessary services.

The ideal candidate has customer service experience, and preferably bilingual skills in Spanish. This fully remote position offers opportunities for personal and professional growth.

Qualifications

• Minimum 1 year of customer service experience required.
• Bilingual in Spanish preferred.
• Knowledge of Medicare Advantage navigation.

Responsibilities

• Provide member support in respective market.
• Conduct engagement and onboarding for new members.
• Educate members on gaps in care and schedule appointments.

Skills

Customer service experience

Knowledge of ICD-10 and CPT codes

Bilingual (Spanish)

Effective communication skills

Education

High School Diploma or GED

Job description

Alignment Healthcare is seeking a Remote Outreach Concierge Navigator (Bilingual in Spanish) to provide critical support and outreach to members. You will ensure members navigate their healthcare seamlessly and have access to necessary services.

The ideal candidate has customer service experience, and preferably bilingual skills in Spanish. This fully remote position offers opportunities for personal and professional growth.