Remote Member Care Collections & Loss Mitigation Rep II

Golden 1 Credit Union; Manlove (CA); Remote; USD 32,000 - 33,000; Full time

Job summary

Golden 1 Credit Union is seeking a Member Care Rep II to handle delinquent and negative accounts, negotiate repayment plans, and protect member relationships.

You will investigate account activity, contact members by phone, apply loss mitigation concepts, and ensure compliance with FDCPA and credit union policies.

This non-exempt role requires strong communication and problem-solving, with the ability to manage high-call volumes and document actions accurately.

Qualifications

• High School diploma required.
• Minimum two years of progressive collection experience including repossessions, VISA and Negative Shares, or experience in Collection or Loan departments at Golden 1.
• Strong verbal and written communication skills; knowledge of credit union rules, regulations and policies.

Responsibilities

• Place and receive a high volume of inbound and outbound calls to negotiate repayment plans.
• Identify, investigate, and resolve delinquent and negative account activity.
• Accept incoming inquiries for the resolution of delinquent accounts from members and staff.
• Initiate skip tracing to locate collateral when needed.
• Maintain knowledge of state and federal laws related to credit union compliance.

Skills

Verbal communication

Written communication

Facsimile machine

Ten key

Electronic banking equipment

VISA terminal

Credit union rules/regulations

Education

High School diploma

Tools

VISA terminal

Facsimile machine

Ten key

Microfiche

Electronic banking equipment

Job description

Golden 1 Credit Union is seeking a Member Care Rep II to handle delinquent and negative accounts, negotiate repayment plans, and protect member relationships.

You will investigate account activity, contact members by phone, apply loss mitigation concepts, and ensure compliance with FDCPA and credit union policies.

This non-exempt role requires strong communication and problem-solving, with the ability to manage high-call volumes and document actions accurately.