Remote Medical Records ROI Specialist

Sharecare; Santa Fe (NM); Remote; USD 38,000 - 54,000; Full time

Job summary

Sharecare is seeking a remote Release of Information Specialist to process requests accurately while safeguarding patient privacy and complying with HIPAA and company policy. The role involves retrieving and returning medical charts, stamping requests, validating authorizations, and performing quality checks in a fast-paced environment.

Customer service excellence is essential. Ideal candidates will have a High School Diploma, 2+ years in medical records, strong Word/Excel skills, and the

Qualifications

• High School Diploma (GED) required
• A minimum of 2 years prior experience in a medical records department or like setting preferred
• Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required
• Excellent organizational skills are a must
• Must be able to type 50 wpm
• Must be able to use fax, copier, scanning machine
• Must be willing to learn new equipment and processes quickly.
• Must be self-motivated, a team player
• Must have proven customer satisfaction skills
• Must be able to multi-task

Responsibilities

• Completes release of information requests including retrieving patient’s medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
• Date stamps all requests and highlights pertinent data to facilitate processing.
• Validates requests and authorizations for release of medical information according to established procedures.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Maintain equipment in excellent operating condition (inside and out).
• Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
• May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.
• Maintains a neat, clean, and professional personal appearance and observes the dress code established.
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.
• Maintains working knowledge of the existing state laws and fee structure
• Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs
• Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
• Maintains confidentiality, security and standards of ethics with all information.
• Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.

Skills

Typing 50 wpm

Microsoft Word

Microsoft Excel

Customer service

HIPAA compliance

Medical records

Education

High School Diploma

Tools

Fax machine

Scanner

Microsoft Word

Microsoft Excel

Job description

Sharecare is seeking a remote Release of Information Specialist to process requests accurately while safeguarding patient privacy and complying with HIPAA and company policy. The role involves retrieving and returning medical charts, stamping requests, validating authorizations, and performing quality checks in a fast-paced environment.

Customer service excellence is essential. Ideal candidates will have a High School Diploma, 2+ years in medical records, strong Word/Excel skills, and the