Remote Medical Assistant II - Care Gap Coordinator

GI Alliance

Southlake (TX)

Remote

USD 28,000 - 39,000

Full time

10 days ago

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Job summary

GI Alliance is seeking a Medical Assistant Outreach Specialist to work remotely, contacting patients overdue for care and scheduling visits. You will follow scripted workflows, document outcomes in the practice EHR, and support GI practices while maintaining HIPAA compliance.

Ideal candidates have MA certification and 1+ year in a medical facility, with Epic/gGastro experience. English/Spanish bilingual is a plus; you will work Monday through Friday from a home office with equipment provided.

Qualifications

Graduate of a medical assistant program or equivalent experience.
MA certification preferred; 1+ year medical facility MA experience required.
Experience with EHR scheduling and order entry (Epic, gGastro) and high-volume calls.
Bilingual English/Spanish a plus; strong professional communication.
Remote work from a home office with reliable internet; equipment provided.
Mon–Fri business hours; time zones may vary.

Responsibilities

Outreach to lapsed and overdue patients using scripts and approved cadences.
Schedule office visits on physician templates; arrange transportation and interpreters as needed.
Apply source tags to bookings for attribution; send reminders and prep instructions.
Re-send recalls and orders; route non-protocol items to physician/APP.
Document contact outcomes in the practice EHR using standard dispositions.
Collaborate with practice managers; escalate scheduling or access barriers.
Ensure HIPAA compliance; triage clinical questions to care team.
Perform other duties as assigned.