Remote Medical Assistant- Healthguide

Guidehealth; Gainesville (GA); Remote; USD 42,000 - 60,000; Full time

Job summary

Guidehealth is seeking a Healthguide to enhance patient connections with their primary care providers while navigating healthcare systems. This full-time remote role focuses on engaging patients, assisting with care plans, and ensuring better health outcomes. The ideal candidate should be communicative and adept in understanding healthcare processes.

Qualifications

• Entry-level role requiring strong communication and interpersonal skills.
• Must be able to engage patients effectively and understand healthcare processes.
• Ability to work independently and collaboratively within healthcare settings.

Responsibilities

• Assist patients in navigating their healthcare and improving health outcomes.
• Collaborate with medical staff to manage patient care effectively.
• Document patient information accurately in electronic health records.

Skills

Effective communication

Patient engagement

Healthcare navigation

Education

Bachelor's degree in a relevant field

Job description

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Job Description

As a Healthguide, you will be supported by clinical teams in strengthening the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. The Healthguide engages patients, helps them navigate their care, solve healthcare issues, and improves communication with their medical practice.

What You’ll Be Doing

• Working primarily remotely with the patient’s medical practice staff and Guidehealth’s Case Management team to manage a targeted population of patients.
• Functioning independently and collaborating as an extension of medical practice.
• Assisting patients in achieving better health outcomes by addressing questions, connecting them with the medical practice, implementing care plans, closing care gaps, escalating issues, and navigating resources including referrals to specialty care and CBOs.
• Documenting patients’ medical history and issues accurately in the electronic health record (EHR).
• Understanding the referral and prior authorization process.
• Building trusting, professional relationships with medical practices and within Guidehealth.
• Meeting Key Performance Indicators to improve patient outcomes and reduce medical costs.
• Using effective communication methods (calls, texts, portals, emails) to engage high-risk patients.
• Escalating medical issues appropriately to nurses, physicians, or leadership.
• Following all security policies to protect PHI and intellectual property.
• Position may require travel (10-15%) within Atlanta, GA for patient and provider engagement, with paid training for retinal eye exams.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care

This job is active and accepting applications.