Remote MDR Customer Liaison — Cybersecurity

Palo Alto Networks, Inc.; Remote; USD 104,000 - 170,000; Full time

Job summary

A cybersecurity company is seeking a Customer Focus Analyst to be the communication link between analysts and clients. The role involves onboarding new customers, managing technical queries, and ensuring client satisfaction in their cybersecurity services. The ideal candidate should have experience in customer-facing roles and be familiar with security tools like EDR and SIEM. This is a remote position with a competitive salary ranging from $104,500 to $169,125 per year.

Benefits

Competitive salary

Remote work flexibility

Employee benefits package

Qualifications

• 1+ years in a customer-facing cybersecurity role.
• Hands-on experience with security tools.
• Strong verbal and written communication skills.

Responsibilities

• Act as the primary communication link with customers.
• Support onboarding and manage customer communications.
• Monitor and triage incoming customer queries.

Skills

Customer communication skills

Technical incident response

Experience with security tools

Tools

EDR

SIEM

SOAR

XDR

Job description

A cybersecurity company is seeking a Customer Focus Analyst to be the communication link between analysts and clients. The role involves onboarding new customers, managing technical queries, and ensuring client satisfaction in their cybersecurity services. The ideal candidate should have experience in customer-facing roles and be familiar with security tools like EDR and SIEM. This is a remote position with a competitive salary ranging from $104,500 to $169,125 per year.