Remote Manager, Patient Self-Pay Services

University-of-Rochester; City of Albany (NY); On-site; USD 71,000 - 106,000; Full time

Job summary

University of Rochester seeks a seasoned supervisor to lead the Patient Self-Pay Services team, overseeing patient inquiries and self-pay collections across hospital and professional services.

The role focuses on policy development, standardizing processes, and driving continuous service improvements while collaborating with multiple departments to resolve complex issues and optimize revenue.

Qualifications

• Bachelor's degree and 3 years of health care experience.
• Previous supervisory experience required.
• Ability to develop policies and procedures and manage patient self-pay processes.

Responsibilities

• Administers management of customer service programs and supervises day-to-day activities of patient inquiries and self-pay collections.
• Develops policies and procedures for standardization and compliance.
• Leads liaison between departments to resolve problems and service recovery.
• Establishes metrics and reports for quality assurance.
• Collaborates with billing managers and auditors to maximize revenue and customer service.

Skills

Supervisory experience

Customer service

Healthcare administration

Education

Bachelor's degree

Job description

University of Rochester seeks a seasoned supervisor to lead the Patient Self-Pay Services team, overseeing patient inquiries and self-pay collections across hospital and professional services.

The role focuses on policy development, standardizing processes, and driving continuous service improvements while collaborating with multiple departments to resolve complex issues and optimize revenue.