Remote Luxury Travel Operations Specialist

Openkrill; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

NO TRACKER. NO PROBLEM

Job summary

Openkrill is seeking a highly organized Luxury Travel Operations Coordinator to support a growing luxury travel advisory business. You will handle behind-the-scenes trip coordination, from arranging transfers to confirming client preferences, while working closely with the lead travel advisor to execute decisions accurately and efficiently.

This role values exceptional written English, meticulous attention to detail, and the ability to manage multiple trips concurrently in a remote environment.

Qualifications

• Exceptional attention to detail. Small mistakes can create problems in travel, so accuracy is essential.
• Excellent written English with strong grammar, spelling, and professional communication skills.
• Strong organizational skills and ability to manage many trips and requests simultaneously.
• A proactive mindset: notice when something is missing, follow up, and close the loop on outstanding requests.
• Strong judgment about what you can handle independently and what should be escalated.
• Comfort communicating professionally with luxury hotels, concierges, DMCs, transportation providers, and other partners.
• Ability to follow established processes while adapting when plans change.
• Reliability and consistency across weekends, holidays, and multiple time zones.
• Discretion when working with confidential client information and high-profile travelers.
• Ability to work independently in a remote environment.

Responsibilities

• Manage and respond to client and supplier emails related to active trips.
• Arrange airport transfers, hotel transfers, and other transportation with hotels, destination partners, and transportation companies.
• Send VIP, pre-arrival, and preference emails to hotels before client stays.
• Communicate important client preferences including room requests, bedding, children's ages, celebrations, dietary needs, arrival times, housekeeping preferences, and other relevant details.
• Confirm hotel amenities, preferred partner benefits, credits, upgrades, and other booking inclusions when needed.
• Follow up with hotels and suppliers to make sure requests have been received and confirmed.
• Track outstanding requests, confirmations, deadlines, payments, cancellation dates, and other important trip details.
• Assist with restaurant, spa, activity, and concierge requests when appropriate, primarily by coordinating with hotel concierge teams and destination partners.
• Review confirmations and supplier communications for accuracy and flag discrepancies.
• Help prepare and organize client-facing trip information and confirmations.
• Maintain accurate client preferences and trip information in internal systems.
• Monitor active trips and proactively identify missing information or unresolved logistics.
• Escalate important client issues, pricing decisions, itinerary changes, or situations requiring advisor judgment.
• Support the advisor with additional travel operations and administrative projects as the business grows.

Skills

Attention to detail

Written English

Organizational skills

Proactive mindset

Judgment

Professional communication

Process adherence

Reliability

Discretion

Remote work

Job description

Openkrill is seeking a highly organized Luxury Travel Operations Coordinator to support a growing luxury travel advisory business. You will handle behind-the-scenes trip coordination, from arranging transfers to confirming client preferences, while working closely with the lead travel advisor to execute decisions accurately and efficiently.

This role values exceptional written English, meticulous attention to detail, and the ability to manage multiple trips concurrently in a remote environment.