Remote Luxury Floral Client Services Specialist

Remotelyhr; United States; On-site; USD 11,000 - 14,000; Full time

Job summary

French Florist seeks a Client Service Specialist to greet discerning clients and deliver white-glove support remotely. You will handle 40–60+ daily inquiries across phone and email, guiding product selections, and processing orders with accuracy and care.

In a fast-paced setting, you will resolve issues using established guidelines, document interactions meticulously, and escalate when needed to maintain exceptional client experiences. Fluency in professional communication is required.

Qualifications

• Minimum of 4+ years of experience in client service, luxury retail, hospitality, or other high-touch service environments.
• Bachelor’s degree is preferred, but not required.
• Exceptional written and verbal communication skills, with the ability to deliver polished, professional responses across high-volume client interactions.
• Proven ability to work independently in a fast-paced environment while managing competing priorities.
• Strong attention to detail, organization, and follow-through.
• Experience handling escalations, problem-solving in real time, and maintaining composure under pressure.
• Comfort using POS systems, CRM platforms (such as Zendesk), and office software (Microsoft Office, Google Workspace, Slack).
• Floral knowledge is a plus, but not required.
• A collaborative spirit with a deep commitment to excellence and brand integrity.

Responsibilities

• Serve as the primary point of contact for client inquiries via phone and email, embodying warmth, professionalism, and attentiveness.
• Manage a high-volume workload of approximately 40–60+ client interactions per shift across multiple channels while maintaining quality and accuracy.
• Guide clients through product selection, custom arrangements, and order placement with a consultative approach.
• Anticipate and resolve concerns swiftly, ensuring an elevated and memorable experience.
• Resolve client issues using our Refunds, Replacements & Resolutions guidelines, escalating to the Team Lead when a case falls outside your authority.
• Document every client interaction accurately in internal notes so any team member can pick up seamlessly.
• Meet quality, responsiveness, and client satisfaction standards, upholding our brand voice in every interaction.
• Manage first-line client escalations with professionalism, sound judgment, and a solutions-driven mindset, routing complex cases to the Team Lead per our escalation process.
• Process orders accurately and efficiently using Zendesk and our order management platform, ensuring seamless execution from order to delivery.
• Schedule deliveries with precision and attention to timing, aligning each order with client expectations and operational capacity.
• Collaborate closely with shops, dispatch, and internal teams via Slack to maintain service excellence and operational alignment.
• Operate effectively with minimal oversight, demonstrating accountability, organization, and strong decision-making skills in a remote environment.

Skills

Communication

Independent work

Attention to detail

Time management

Problem solving

Education

Bachelor's degree (preferred)

Tools

Zendesk

CRM platforms

Slack

Microsoft Office

Google Workspace

Job description

French Florist seeks a Client Service Specialist to greet discerning clients and deliver white-glove support remotely. You will handle 40–60+ daily inquiries across phone and email, guiding product selections, and processing orders with accuracy and care.

In a fast-paced setting, you will resolve issues using established guidelines, document interactions meticulously, and escalate when needed to maintain exceptional client experiences. Fluency in professional communication is required.