Remote LPN/ LVN Clinical Care Coordinator

Wellbox; United States; Remote; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision after 60 days

PTO: 15 days/year

401(k) with 4% match

Paid holidays

HSA and insurance options

Zusammenfassung

Wellbox is seeking a Clinical Care Coordinator (LPN/LVN) for a high-volume telephonic role. You will be on calls most of the day, document in real time, and meet care event targets through structured care coordination. This remote position requires an active nursing license and comfort with EHR systems.

You will join a HIPAA-regulated program with clearly defined ramp-up targets and performance expectations. A stable home workspace and reliable internet are essential for daily success.

Qualifikationen

• Active LPN or LVN license in good standing.
• Licensure in state of residence; must reside in continental US.
• Experience with EHR documentation and Microsoft Office applications.
• Experience in telephonic care coordination or health coaching is a strong plus.

Aufgaben

• Handle back-to-back patient calls during an 8-hour shift.
• Document encounters in real time inside the EHR.
• Meet daily care event targets (CE) after ramp-up.
• Conduct structured care coordination conversations and update care plans.
• Limit administrative tasks to essential phone-based activities.

Kenntnisse

LPN/LVN license

State license required

EHR documentation

Microsoft Office (Teams, Outlook,Excel

Telephonic care coordination

Tools

EHR system

Jobbeschreibung

Clinical Care Coordinator (LPN/LVN)

Reports to:

Clinical Supervisor

FLSA:

Non-Exempt

Location:

Remote (Continental US)

Before you apply, please read this carefully.

This is a high-volume, productivity-driven telephonic role. You will spend most of your day on back-to-back patient calls, like a clinical call center. Success requires comfort with structured, fast-paced outreach, consistent documentation while on calls, and meeting defined daily call and Care Event targets. If you are seeking a traditional nursing or case management role, this position may not be the right fit.

Day-to-Day Responsibilities:

This role is built around volume-based patient outreach. Here is a realistic picture of a typical day:

• Calls, calls, calls: You will be on the phone the majority of your 8-hour shift, working through a structured patient list and completing telephonic care encounters back-to-back.
• Rapid documentation: You will document each encounter in real time inside our EHR while on the call, not after. Speed and accuracy together are essential.
• Productivity targets: You are expected to complete 1.5 + Care Events (CEs) per hour post the two-month ramp-up period.
• Structured patient conversations: Calls follow a defined care coordination framework. You will assess patient needs, update care plans, coach on adherence, and schedule follow-ups efficiently and consistently across 2030+ patients per day.
• Minimal administrative variety: This is not a clinical environment with procedures, in-person assessments, or varied tasks. The work is focused, repetitive, and phone-based by design.

Who Thrives in This Role:

Candidates who have succeeded in this position typically come from environments like:

• Clinical call centers or telephone triage.
• High-volume care management programs.
• Remote chronic care management (CCM) or RPM roles.

You will do well here if you:

• Enjoy structured, goal-driven workdays with clear performance metrics.
• Can maintain energy and consistency across a full day of patient conversations.
• Adapt quickly to software platforms and can type while talking.
• Are motivated by measurable impact, knowing your calls directly affect patient outcomes.
• Are comfortable with performance feedback tied to call volume and CE completion rates.

Performance Expectations (Non-Negotiable):

Performance in this role is measured clearly and consistently:

• Days 0-60 (Ramp): 100 CEs in Month 1; 230 CEs cumulative by end of Month 2.
• Day 60+ (Steady State): Average 1.5 CEs per hour.
• Attendance: Full attendance is mandatory during the 1-week training period and the ramp-up phase. This is a structured program and missing training has significant downstream impact.
• Consequences: Failure to meet the 1.5 CE/hour metric for two consecutive months may result in disciplinary action including termination.
• These targets are not aspirational, they are the standard for this role across the team.

Required Qualifications:

• Active, clear LPN or LVN license (compact license required if available in your state).
• Licensed in your state of residence; must reside and work in the continental US.
• Minimum 2 years of clinical experience.
• Comfortable with EHR documentation and Microsoft Office (Teams, Outlook, Excel).
• Experience in telephonic care coordination, health coaching, or motivational interviewing is a strong plus.

Home Workspace Requirements:

Because this is a HIPAA-regulated, phone-based clinical role, your workspace must meet these standards before day one:

• Private, quiet space free from pets, children, and background noise during work hours.
• Wired, high-speed internet connection capable of supporting VoIP calls (Wi-Fi is not sufficient).
• HIPAA-compliant environment (no visible PHI, no shared workspace during calls).
• Wellbox provides a computer and headset. You provide the workspace and internet connection.

Schedule:

• Training (Weeks 1): 9:00 AM 4:30 PM Eastern Time, MondayFriday. Full attendance mandatory.
• Ramp-Up and Ongoing: 8 hours/ day, MondayFriday, hours may be worked between 8:00 AM 6:00 PM in the patient's time zone.
• This is a full-time, structured-hours role requiring 40 hours weekly. Flexibility in start/stop time is limited by the 8:00 AM 6:00 PM window.

Compensation & Benefits:

• Pay: $22/hour during training; $22/hour + monthly bonus opportunities post-training.
• Medical, dental, vision, life insurance: Eligible after 60 days.
• PTO: 15 days/year, accrues after 60 days.
• 401(k): Eligible after 90 days; Wellbox matches up to 4%.
• Paid holidays, HSA, accident, disability, and critical illness coverage also available.