Remote Logistics Coordinator: Scheduling & Costing

MSS, Inc.; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Work from home opportunity

Time and a half for overtime

Profit-sharing bonus

Year-end bonus

Advancement opportunities

Referral bonus program

Philadelphia top workplace

Job summary

MSS, Inc. is seeking a full-time Logistics Coordinator to support the Account Executive team and external contractors in a high-volume environment. The role ensures services meet time, technical, pricing and customer service requirements.

The ideal candidate will have at least one year of scheduling/dispatching or high-volume customer service experience, proficiency with MS Office, and strong communication skills. Optional remote/hybrid work arrangements are available.

Qualifications

• At least one year experience in work scheduling, dispatching or high-volume customer service is desired.
• Logistics coordination is highly valued.
• Must be able to work core hours Monday-Friday 8:00am-5:00pm or 9:00am-6:00pm EST.

Responsibilities

• Prioritizing orders and selecting approved service providers to fulfill each order.
• Communicating specific order requirements with provider and scheduling service.
• Analyzing cost of services and assigning appropriate pricing as required.
• Documenting and entering order information and completing all required paperwork.
• Confirming appointments and services while responding to any issues.
• Adjusting daily orders and providing work schedules as needed in a timely manner.
• Establishing and maintaining positive relationships with primary service specialist.
• Researching and engaging new service providers as needed using a variety of resources.
• Conducting and recording customer feedback surveys.
• Updating and maintaining the service provider database as changes occur.

Skills

Scheduling & Dispatching

Customer service

Verbal & written communication

MS Office

Excel

Bilingual (Spanish)

Education

Associate or Bachelor’s degree desired

Tools

MS Office Suite

Excel

Job description

MSS, Inc. is seeking a full-time Logistics Coordinator to support the Account Executive team and external contractors in a high-volume environment. The role ensures services meet time, technical, pricing and customer service requirements.

The ideal candidate will have at least one year of scheduling/dispatching or high-volume customer service experience, proficiency with MS Office, and strong communication skills. Optional remote/hybrid work arrangements are available.