Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading open source software provider is seeking a Linux Engineer to deliver exceptional technical support on Ubuntu products. In this role, you will engage with customers, troubleshoot technical issues, and ensure high satisfaction. Candidates should have strong Linux troubleshooting skills, excellent English communication abilities, and a technical degree. The position encourages ongoing learning and provides a supportive, remote working environment with opportunities for team collaboration. The role requires an enthusiastic professional with a passion for technology and customer success.

Benefits

Personal learning budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel for company events

Travel upgrades for long haul events

Qualifications

• Experience with Linux integration with other environments.
• Ability to navigate effectively stack traces and logs.
• Extensive customer support experience.

Responsibilities

• Investigate and resolve customer-reported issues.
• Engage directly with customers to provide solutions.
• Contribute to knowledge base articles for customer support.

Skills

Linux troubleshooting

Professional written and spoken English

Strong communication skills

Programming fundamentals in any language

Ability to learn quickly

Education

Undergraduate degree in a technical subject

Tools

Network file systems

Job description

A leading open source software provider is seeking a Linux Engineer to deliver exceptional technical support on Ubuntu products. In this role, you will engage with customers, troubleshoot technical issues, and ensure high satisfaction. Candidates should have strong Linux troubleshooting skills, excellent English communication abilities, and a technical degree. The position encourages ongoing learning and provides a supportive, remote working environment with opportunities for team collaboration. The role requires an enthusiastic professional with a passion for technology and customer success.