Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 65,000 - 95,000; Full time

Job summary

A leading open source software provider is seeking a passionate Linux Engineer to deliver outstanding technical support for customers using Ubuntu. In this role, you will manage and resolve issues, provide technical expertise, and thrive in a customer-focused environment. The ideal candidate will possess a strong background in Linux troubleshooting and excellent communication skills. This remote position offers opportunities for professional growth and requires international travel for team events.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Qualifications

• Experience with Linux troubleshooting, including logs and stack traces.
• Ability to learn quickly and handle customer-facing pressure.
• Extensive customer support experience is key.

Responsibilities

• Investigate and resolve customer issues related to Canonical's products.
• Ensure high customer satisfaction by managing support cases effectively.
• Engage with customers via phone, ticketing system, and remote sessions.

Skills

Linux troubleshooting

Professional written and spoken English

Programming fundamentals

Customer support experience

Education

Undergraduate degree in a technical subject

Job description

A leading open source software provider is seeking a passionate Linux Engineer to deliver outstanding technical support for customers using Ubuntu. In this role, you will manage and resolve issues, provide technical expertise, and thrive in a customer-focused environment. The ideal candidate will possess a strong background in Linux troubleshooting and excellent communication skills. This remote position offers opportunities for professional growth and requires international travel for team events.