Remote Linux Desktop & Server Support Engineer

Canonical; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading open-source software company is seeking a Linux Engineer to provide technical support and manage customer cases for Ubuntu products. This globally remote role requires strong Linux troubleshooting skills and exceptional communication abilities. Ideal candidates will have an undergraduate degree in a technical subject. Enjoy a distributed work environment with learning budgets, recognition rewards, and travel opportunities to team events. Join us to engage with customers and contribute to innovative open-source solutions.

Benefits

Personal learning and development budget

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Qualifications

• Experience with Linux integration with other environments.
• Ability to navigate stack traces and logs.
• Exceptional academic track record.

Responsibilities

• Investigate issues reported by customers.
• Work to resolve complex customer issues.
• Engage directly with customers to resolve issues.

Skills

Linux troubleshooting

Customer support experience

Professional English communication

Programming fundamentals

Ability to learn quickly

Education

Undergraduate degree in a technical subject

Job description

A leading open-source software company is seeking a Linux Engineer to provide technical support and manage customer cases for Ubuntu products. This globally remote role requires strong Linux troubleshooting skills and exceptional communication abilities. Ideal candidates will have an undergraduate degree in a technical subject. Enjoy a distributed work environment with learning budgets, recognition rewards, and travel opportunities to team events. Join us to engage with customers and contribute to innovative open-source solutions.