Remote LIMS & ELN Support Specialist (Contractor)

Alchemy; United States; A distancia; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote for Brazil or Costa Rica

Descripción de la vacante

Alchemy is seeking a qualified contractor to diagnose and resolve complex customer-reported issues affecting a laboratory information management system and electronic lab notebook. You will investigate unexpected behavior, reproduce problems, and identify root causes while collaborating with customers and internal teams.

You will help turn recurring issues into durable product improvements, support scientists in their workflows, and contribute to how AI is used to serve users.

Formación

• Technical problem-solving skills for investigating complex software issues.
• Ability to diagnose, reproduce, and clearly communicate customer-reported problems.
• Familiarity with laboratory or scientific workflows, or willingness to learn.
• Collaborative approach across customer-facing and technical teams.

Responsabilidades

• Triage technical issues reported by customers and investigate them through resolution.
• Reproduce unexpected system behavior and determine its underlying cause.
• Coordinate with Customer Success, Product Management, Engineering, and QA on investigations and fixes.
• Help turn recurring issues and findings into long-term product improvements.
• Support scientists using digital lab systems and build expertise in their workflows.
• Contribute to efforts to improve how AI is used to serve users, as described in the role overview.

Conocimientos

Technical problem-solving

Diagnose & reproduce

Lab workflows familiarity

Cross-team collaboration

Descripción del empleo

Alchemy is seeking a qualified contractor to diagnose and resolve complex customer-reported issues affecting a laboratory information management system and electronic lab notebook. You will investigate unexpected behavior, reproduce problems, and identify root causes while collaborating with customers and internal teams.

You will help turn recurring issues into durable product improvements, support scientists in their workflows, and contribute to how AI is used to serve users.