Remote Lifestyles Concierge - Premium Experiences

International SOS group; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Fully remote

401(k) match

Paid time off

Paid training

Career stability

Job summary

Aspire Lifestyles seeks a Remote Lifestyles Concierge to support inbound requests by phone and email, delivering highly personalized concierge services for premium customers. You will coordinate lifestyle experiences, travel, dining, and events while representing top brands.

The role requires at least 2 years of customer service experience, strong communication skills, and the ability to work independently in a fast-paced remote environment. 40 hours/week with fixed shifts.

Qualifications

• Minimum 2 years of customer service experience.
• Call center or high-volume environment experience preferred.
• Hospitality, travel, or loyalty program experience valued.
• Fluent in English; Spanish or French a plus.
• Must reside in the USA.

Responsibilities

• Respond to inbound requests via phone and email.
• Deliver personalized concierge services for experiences, dining, events, and loyalty programs.
• Research options and coordinate experiences based on customer preferences.
• Provide accurate and timely responses to inquiries and service requests.
• Anticipate customer needs and identify opportunities to enhance the experience.
• Document customer interactions and manage cases in company systems.
• Navigate multiple systems while delivering high-quality service.
• Maintain quality standards and meet performance metrics.

Skills

Customer service

Call center

Hospitality travel

Multitasking

Remote work

Education

High school diploma

Tools

Amadeus

Sabre

Galileo

Job description

Aspire Lifestyles seeks a Remote Lifestyles Concierge to support inbound requests by phone and email, delivering highly personalized concierge services for premium customers. You will coordinate lifestyle experiences, travel, dining, and events while representing top brands.

The role requires at least 2 years of customer service experience, strong communication skills, and the ability to work independently in a fast-paced remote environment. 40 hours/week with fixed shifts.