Remote Licensed Insurance CSR - Policy Servicing & Quotes

Pavago; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Pavago connects experienced professionals with U.S.-based agencies to provide high-quality policy servicing and customer support. This remote role supports clients with policy changes, quotes, and carrier communications during U.S. business hours.

Ideal candidates hold an active U.S. P&C license and have 1+ year of P&C insurance experience, with strong English communication and familiarity with major agency management systems. A dedicated home office and reliable internet are required.

Qualifications

• Active U.S. Property & Casualty license (resident or non-resident).
• 1+ year P&C insurance experience with an agency or carrier.
• Experience in Personal Lines or Commercial Lines (or both).
• Ability to handle inbound/outbound calls with policyholders and carriers.
• Excellent verbal and written English communication skills.

Responsibilities

• Assist clients with policy changes, endorsements, renewals, cancellations, and servicing requests.
• Prepare quotes for new and existing customers and explain coverage options.
• Communicate with carriers regarding underwriting requirements and policy changes.
• Maintain detailed documentation of customer interactions in the agency management system.
• Collaborate with internal teams to ensure seamless customer support.

Skills

English proficiency

Customer service

Remote work

Education

Insurance licensing knowledge

Tools

Applied Epic

AMS360

HawkSoft

EZLynx

QQCatalyst

Vertafore

Job description

Pavago connects experienced professionals with U.S.-based agencies to provide high-quality policy servicing and customer support. This remote role supports clients with policy changes, quotes, and carrier communications during U.S. business hours.

Ideal candidates hold an active U.S. P&C license and have 1+ year of P&C insurance experience, with strong English communication and familiarity with major agency management systems. A dedicated home office and reliable internet are required.