Remote Licensed Health Insurance Specialist (Bilingual)

Allstate Foundation; Illinois; Remote; USD 42,000 - 57,000; Full time

Job summary

Allstate Foundation is seeking a Licensed Customer Engagement Specialist to assist customers, agents, and prospective members with Accident & Health insurance needs. This role emphasizes education, enrollment support, and responsive service in a remote, team-focused environment.

Demonstrated bilingual communication and a strong customer service background are essential. You will engage customers, answer questions, document interactions, and follow compliance requirements while growing your

Qualifications

• Active Accident & Health Insurance License in your state of residence is required.
• Bilingual in Spanish and English (required).
• Strong customer service background with a passion for helping others.
• Excellent verbal and written communication skills.
• Ability to document interactions accurately and follow scripts and compliance requirements.

Responsibilities

• Conduct high-volume outbound outreach using approved dialing systems and lists.
• Build rapport and deliver positive customer experiences with professional, empathetic communication.
• Educate customers about available programs, services, benefits, and next steps.
• Follow scripts and compliance guidelines while delivering a personalized customer experience.
• Document customer interactions and follow-up activities in company systems.
• Support inbound calls and other service initiatives as needed.
• Collaborate with teammates and cross-functional partners to ensure a seamless experience.

Skills

Insurance license

Bilingual Spanish/English

Customer service

Verbal and written communication

Job description

Allstate Foundation is seeking a Licensed Customer Engagement Specialist to assist customers, agents, and prospective members with Accident & Health insurance needs. This role emphasizes education, enrollment support, and responsive service in a remote, team-focused environment.

Demonstrated bilingual communication and a strong customer service background are essential. You will engage customers, answer questions, document interactions, and follow compliance requirements while growing your