Remote Legal Intake Specialist

Crawford Thomas Recruiting; Atlanta (GA); Remote; USD 40,000; Full time

Job summary

An established industry player seeks an Intake Specialist for a 100% remote position. This role involves assisting prospective clients in a personal injury law firm by conducting interviews, evaluating claims, and scheduling consultations. The ideal candidate will possess strong communication and research skills, ensuring clients receive the best initial support. With a focus on customer service and administrative tasks, this position offers a unique opportunity to make a difference in clients' lives while working from the comfort of your home. Join a dynamic team dedicated to providing exceptional legal services and enjoy a rewarding career.

Qualifications

• 1+ year experience in call center or sales environment required.
• Personal injury experience preferred but not mandatory.

Responsibilities

• Interview prospective clients to understand their cases.
• Conduct research to assess claims' merit and schedule consultations.

Skills

Interviewing skills

Research skills

Client evaluation

Communication skills

Education

High school diploma

Bachelor's degree (preferred)

Tools

Microsoft Office Suite

Windows-based software

Job description

Intake Specialist - Law Firm

Our client is looking for an Intake Specialist to assist prospective clients in their inbound call center. This is a personal injury law firm in Atlanta, GA.

100% remote position
Schedule - mid-shift, 4 weekdays, 1 weekend day (40 hours a week)
Compensation - $40k + bonus

Responsibilities

1. Interviewing prospective clients by phone and email to become familiar with their cases
2. Conducting basic research to investigate whether prospective clients’ claims have merit
3. Evaluating prospective clients’ claims to determine whether they’re in line with the areas of practice and experience of the firm
4. Scheduling initial consultation appointments with attorneys for promising potential candidates
5. Onboarding new clients by filling out necessary paperwork and putting together initial case files
6. Entering client information into computer systems

Experience

• Minimum of 1 year of experience in a call center or sales environment
• Personal injury experience preferred
• Strong job tenure - minimum of 3 years' experience working at the same place of employment
• Proficiency with Windows-based software and Microsoft Office Suite

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Administrative, and Sales

Industries

Legal Services