Remote Lead Medical Assistant & Team Leader

Equip; United States; Remote; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

AD&D

EAP

Mental health benefits

Home internet stipend

Home office stipend

Company laptop

401K

Job summary

Equip is a leading virtual, evidence-based eating disorder treatment program operating in all 50 states. The Lead Medical Assistant will oversee and mentor the Medical Assistant Team, balancing direct patient care with leadership duties to ensure clinical service excellence and seamless workflows.

In this remote role, you will manage schedules, coordinate care with a multidisciplinary team, participate in trainings, and support hiring and onboarding for the MA team.

Qualifications

• CCMA or equivalent certification preferred.
• 4+ years in Med Support role; mentoring/leadership experience preferred.
• Experience in behavioral/eating disorders for ≥1 year.
• Preference for virtual care experience.
• Highly organized, administrative excellence.
• Strong communicator with high confidentiality.
• Proficient in navigating electronic medical records.
• Willing to pivot to other tasks; team player.

Responsibilities

• Manage Medical Assistants: set performance expectations, provide feedback, conduct reviews, and improve performance as needed.
• Maintain a patient caseload and coordinate care with a multidisciplinary team.
• Create MA schedules and coverage plans.
• Use data insights to guide leadership decisions.
• Identify training needs and oversee sessions.
• Lead MA huddle and assist in monthly Med Support Team planning.
• Provide administrative support and coverage for direct reports.
• Review and approve time-off requests.
• Assist in hiring and onboarding for the MA team; develop onboarding plans.
• Support growth plans for supervisees.
• Review and approve expense requests in Ramp.
• Enter data, fax, schedule, and collect records as required.
• Maintain and update patient medical records; input vitals and upload docs.
• Monitor team chat; route questions to medical staff.
• Follow up on testing and provider recommendations.
• Coordinate care with outside providers and centers.
• Perform other duties as assigned.

Skills

CCMA certification

Med Support leadership

Behavioral health experience

Virtual care experience

Organizational skills

Communication

EMR proficiency

Adaptability

Team player

Tools

EMR systems

Job description

Equip is a leading virtual, evidence-based eating disorder treatment program operating in all 50 states. The Lead Medical Assistant will oversee and mentor the Medical Assistant Team, balancing direct patient care with leadership duties to ensure clinical service excellence and seamless workflows.

In this remote role, you will manage schedules, coordinate care with a multidisciplinary team, participate in trainings, and support hiring and onboarding for the MA team.