Remote Lead Generation & Inside Sales Agent

Andersen Windows, Inc.; Northern (KY); Hybrid; USD 22,000 - 42,000; Full time

Benefits offered by this job

401(k) Plan

Employer Fixed Contributions & Company

Medical, Dental and Vision Coverage

Flexible Spending Accounts

Health Savings Account

Life Insurance

Paid Time Off & Paid Holidays

Paid Maternity Leave & Paid Parental

Career Growth Planning & Nationwide

Job summary

Andersen Corporation is seeking a driven call center specialist to handle inbound homeowner inquiries and outbound responses, converting interest into leads and scheduling appointments. You will follow scripts, locate nearest dealers, and manage CRM data while meeting performance targets.

The role supports remote work with varied shifts, requiring strong communication, data entry accuracy, and customer-focused problem-solving.

Qualifications

• Previous experience in a call center/customer service/sales role.
• Strong phone and verbal communication skills along with active listening.
• Integrity, teamwork, and problem-solving skills are essential for this role.
• Ability to multi-task and manage time effectively.
• Customer focused and adaptability to different personality types.
• Strong computer/data entry skills; detail-oriented.
• Ability to work successfully in a remote work environment while adhering to job and customer expectations.
• High-speed internet, willingness to work varied shifts that change monthly.

Responsibilities

• Providing an excellent customer service experience by ensuring customers have the information and assistance they need, while maintaining the company’s positive reputation.
• Taking inbound phone calls and making outbound calls to customers inquiring about Andersen products and services.
• Following communication “scripts” when handling different topics.
• Locating the appropriate Andersen dealer for the homeowner and reaching out to the dealer to provide contact information for the homeowner.
• Scheduling RbA appointments for replacement and remodeling lead inquiries.
• Learning how to listen for common objections and utilize sales training to overcome them.
• Meeting personal/team qualitative and quantitative performance targets.
• Entering data into CRM system and using Mitel phone system.
• Other duties as assigned by supervisor.

Skills

Call center experience

Phone & verbal communication

Integrity & teamwork

Multi-tasking

Customer focus

Data entry & accuracy

Remote work readiness

Reliable internet

Job description

Andersen Corporation is seeking a driven call center specialist to handle inbound homeowner inquiries and outbound responses, converting interest into leads and scheduling appointments. You will follow scripts, locate nearest dealers, and manage CRM data while meeting performance targets.

The role supports remote work with varied shifts, requiring strong communication, data entry accuracy, and customer-focused problem-solving.