Lead Management Inside Sales Agent

Andersen Windows, Inc.; Northern (KY); Hybrid; USD 22,000 - 42,000; Full time

Benefits offered by this job

401(k) Plan

Employer Fixed Contributions & Company

Medical, Dental and Vision Coverage

Flexible Spending Accounts

Health Savings Account

Life Insurance

Paid Time Off & Paid Holidays

Paid Maternity Leave & Paid Parental

Career Growth Planning & Nationwide

Job summary

Andersen Corporation is seeking a driven call center specialist to handle inbound homeowner inquiries and outbound responses, converting interest into leads and scheduling appointments. You will follow scripts, locate nearest dealers, and manage CRM data while meeting performance targets.

The role supports remote work with varied shifts, requiring strong communication, data entry accuracy, and customer-focused problem-solving.

Qualifications

• Previous experience in a call center/customer service/sales role.
• Strong phone and verbal communication skills along with active listening.
• Integrity, teamwork, and problem-solving skills are essential for this role.
• Ability to multi-task and manage time effectively.
• Customer focused and adaptability to different personality types.
• Strong computer/data entry skills; detail-oriented.
• Ability to work successfully in a remote work environment while adhering to job and customer expectations.
• High-speed internet, willingness to work varied shifts that change monthly.

Responsibilities

• Providing an excellent customer service experience by ensuring customers have the information and assistance they need, while maintaining the company’s positive reputation.
• Taking inbound phone calls and making outbound calls to customers inquiring about Andersen products and services.
• Following communication “scripts” when handling different topics.
• Locating the appropriate Andersen dealer for the homeowner and reaching out to the dealer to provide contact information for the homeowner.
• Scheduling RbA appointments for replacement and remodeling lead inquiries.
• Learning how to listen for common objections and utilize sales training to overcome them.
• Meeting personal/team qualitative and quantitative performance targets.
• Entering data into CRM system and using Mitel phone system.
• Other duties as assigned by supervisor.

Skills

Call center experience

Phone & verbal communication

Integrity & teamwork

Multi-tasking

Customer focus

Data entry & accuracy

Remote work readiness

Reliable internet

Job description

ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION: POSITION PURPOSE This role entails taking inbound phone calls from homeowners inquiring about Andersen products and services with the goal of turning the inquiry into leads for Andersen and Renewal. This role also includes making outbound phone calls to homeowners in response to web leads to determine the best solution for the homeowners' project and schedule appointments via a prescribed appointment-setting process.

POSITION RESPONSIBILITIES

• Providing an excellent customer service experience by ensuring customers have the information and assistance they need, while maintaining the company’s positive reputation.
• Taking inbound phone calls and make outbound calls to customers inquiring about Andersen products and services.
• Following communication “scripts” when handling different topics.
• Locating the appropriate Andersen dealer for the homeowner and reaching out to the dealer to provide contact information for the homeowner.
• Scheduling RbA appointments for replacement and remodeling lead inquiries.
• Learning how to listen for common objects and utilize sales training to overcome them.
• Meeting personal/team qualitative and quantitative performance targets.
• Entering data into CRM system and using Mitel phone system.
• Other duties as assigned by supervisor.

MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS

• Previous experience in a call center/customer service/sales role
• Strong phone and verbal communication skills along with active listening
• Integrity, teamwork, and problem-solving skills are essential for this role
• Ability to multi-task and manage time effectively
• Customer focused and adaptability to different personality types
• Strong computer/data entry skills; detail-oriented
• Ability to work successfully in a remote work environment while adhering to job and customer expectations
• High-speed internet, willingness to work varied shifts that change monthly

PAY RANGE: $15.73 - $30.15

CULTURE AND BENEFITS

• 401(k) Plan
• Employer Fixed Contributions & Company Matching Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*
• Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities
• For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws. If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [e-mail].

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

There’s something meaningfully different about Andersen that makes us America’s most loved brand of windows and doors. We are real, optimistic, and intentional in the way we partner with each other and our customers. Everyone is welcome here, and everyone contributes to our success.