Remote LATAM Market Operations Associate

Wingz, Inc.; Menahga (MN); Remote; USD 11,000 - 13,000; Full time

Job summary

Wingz, Inc. is seeking a Market Operations Associate for Latin America in a fully remote role. You will own parts of operations across onboarding, dispatch, OTP, routing, and market coverage, ensuring timely trips, accurate records, and proactive problem solving.

You’ll work in a dynamic team, use AI-assisted tools, and handle daily targets with weekend/holiday rotation as needed. This role emphasizes independent decision-making and cross-functional collaboration.

Qualifications

• 2–4 years in operations, dispatch, logistics, or program coordination.

Responsibilities

• Make fast first contact with new driver applicants and guide them through the application.
• Run onboarding interviews, group and 1:1, and decide who advances.
• Review driver documents for accuracy and coach applicants through corrections.
• Coordinate background checks and screenings, and follow up until cleared.
• Run activation calls so new drivers are confident on the app before their first trip.
• Build driver schedules and assign trips.
• Sweep the current week for schedule gaps and fill them before trips go uncovered.
• Work inside our AI-assisted dispatching tools, producing and acting on the daily output.
• Flag where the tooling gets it wrong so it improves.
• Notify drivers of schedule changes.
• Monitor on-time performance live and intervene before a trip goes late.
• Own urgent trip reassignments end to end: the decision, driver contact, and resolution.

Skills

Operations experience

Communication skills

Spreadsheet skills

Multitasking

Problem solving

Flexibility

Job description

Wingz, Inc. is seeking a Market Operations Associate for Latin America in a fully remote role. You will own parts of operations across onboarding, dispatch, OTP, routing, and market coverage, ensuring timely trips, accurate records, and proactive problem solving.

You’ll work in a dynamic team, use AI-assisted tools, and handle daily targets with weekend/holiday rotation as needed. This role emphasizes independent decision-making and cross-functional collaboration.