Remote Knowledge Manager – Product Support (Ad Tech/MarTech)

Dentsu Aegis Network Ltd.; Remote; USD 94,000 - 153,000; Full time

Job summary

A leading marketing technology firm is seeking a Knowledge Manager for Product Support to lead documentation and support initiatives. The role requires 3-5 years of experience in technical writing within Ad Tech or MarTech, alongside proficiency in tools like Zendesk and CMS platforms. You will create user-focused documentation, ensuring clarity for both technical and non-technical users. This position offers flexibility with remote work based in Maryland, providing a competitive salary and comprehensive benefits package.

Benefits

Medical, vision, and dental insurance

Flexible paid time off

Paid parental leave

Qualifications

• 3-5+ years of experience in technical writing within Ad Tech, MarTech, and SaaS.
• Experience developing user-focused support or product documentation.
• Proficiency with CMS platforms, documentation tools, and analytics dashboards.

Responsibilities

• Create clear product documentation including how-to guides, FAQs, and release notes.
• Translate technical information for technical and non-technical audiences.
• Collaborate with product and engineering teams for effective content updates.

Skills

Technical writing

Product documentation

Collaboration

Content optimization

User-focused support

Education

Bachelor’s degree in marketing, communications, advertising, or related field

Tools

Zendesk

CMS platforms

JIRA

Confluence

Job description

A leading marketing technology firm is seeking a Knowledge Manager for Product Support to lead documentation and support initiatives. The role requires 3-5 years of experience in technical writing within Ad Tech or MarTech, alongside proficiency in tools like Zendesk and CMS platforms. You will create user-focused documentation, ensuring clarity for both technical and non-technical users. This position offers flexibility with remote work based in Maryland, providing a competitive salary and comprehensive benefits package.