Remote Jira Service Management Architect

LeadStack Inc.; United States; Remote; USD 110,000 - 139,000; Full time

Job summary

LeadStack Inc. is seeking a JIRA Service Management Engineer/Administrator to own the administration, governance, and continual improvement of Atlassian Cloud service-management environments.

The role focuses on workflow rationalization, governance, accurate classification, reporting, automation, knowledge management, and service-level measurement. Ideal candidates will have hands-on platform engineering and extensive Jira/JSM experience, including Incident, Change, Knowledge, and

Qualifications

• 5+ years of Jira or Jira Service Management administration or platform engineering experience.
• Strong hands-on experience with Atlassian Cloud and Jira Service Management.
• Experience enabling Incident, Major Incident, Problem, Change, Knowledge, Service Levels, and Asset/Configuration Management.

Responsibilities

• Administer and support Jira Service Management, Jira, Confluence integrations and related Atlassian Cloud capabilities.
• Maintain inventory of projects, workflows, statuses, fields, screens, dashboards, automations, and permissions.
• Design service catalog, rationalize request types and forms, and configure routing and approvals.
• Develop and improve incident, major incident, and problem management workflows and escalation paths.
• Configure and maintain change enablement with standard/normal/emergency models and approvals.
• Design data and workflow models for knowledge, assets, and service configuration management.
• Build dashboards for service levels, incident trends, and problem metrics.
• Enable automation patterns for routing, approvals, notifications, and fulfillment.

Skills

Jira/JSM admin

Atlassian Cloud

ITSM governance

Incident management

Change enablement

Automation

Platform engineering

Tools

Jira Assets

Confluence integration

Jira Cloud

Job description

LeadStack Inc. is seeking a JIRA Service Management Engineer/Administrator to own the administration, governance, and continual improvement of Atlassian Cloud service-management environments.

The role focuses on workflow rationalization, governance, accurate classification, reporting, automation, knowledge management, and service-level measurement. Ideal candidates will have hands-on platform engineering and extensive Jira/JSM experience, including Incident, Change, Knowledge, and