Remote ITSM Project Manager (Help Desk/MSP)

Pandoblox; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Pandoblox is seeking a Project Manager to coordinate client and internal ITSM projects, balancing service delivery with budgets and schedules. You’ll navigate ticketing platforms, SLAs, and service catalogs while guiding cross-functional teams.

The role requires strong communication, stakeholder management, and hands-on experience with ServiceNow, HaloPSA, ClickUp, and Clockify. Remote work from the US during Pacific hours is supported, with MSP-style focus.

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering or related discipline, or equivalent work experience.
• 5+ years of Project Management experience, including ITSM or managed services exposure.
• Solid knowledge of project management frameworks, tools, and practices.
• Hands-on ITIL/ITSM fundamentals experience.
• Hands-on experience with ITSM/ticketing platforms (ServiceNow, HaloPSA, Freshworks).
• Comfort with ClickUp and Clockify for task tracking and forecasting.
• Experience in budgeting, design, scheduling, and documentation.
• Strong business analysis and communication skills.
• Proven leadership and stakeholder management abilities.
• Ability to supervise matrix teams of contractors and vendors.
• Ability to coordinate multiple projects and service engagements simultaneously.
• Strong time management, problem-solving, and self-direction.

Responsibilities

• Coordinate client and internal ITSM projects, balancing delivery with budgets and timelines.
• Track tickets, SLAs, and service catalogs within ITSM platforms.
• Staff projects with appropriate internal/external resources and ensure objective meet.
• Support Help Desk and managed services engagements alongside project work.
• Maintain compliance with SDLC, Change Management, and regulatory requirements.
• Oversee analysis, development, implementation, and maintenance of IT applications.
• Communicate progress to users, IT, and senior management; manage stakeholders.
• Define and document all project requirements and objectives.
• Maintain project plans with actuals/forecasts; manage deviations and risk.
• Act as liaison between IT and stakeholders; manage cross-functional relationships.
• Maintain task tracking in ClickUp and time-tracking in Clockify.
• Deliver clear, compelling oral and written presentations.
• Perform other duties as needed.

Skills

Project management

ITIL/ITSM knowledge

Stakeholder management

Budgeting & forecasting

Communication

Leadership

Vendor management

Multi-project coordination

Problem solving

Education

Bachelor's degree or equivalent

Tools

ServiceNow

HaloPSA

Freshworks

ClickUp

Clockify

Job description

Pandoblox is seeking a Project Manager to coordinate client and internal ITSM projects, balancing service delivery with budgets and schedules. You’ll navigate ticketing platforms, SLAs, and service catalogs while guiding cross-functional teams.

The role requires strong communication, stakeholder management, and hands-on experience with ServiceNow, HaloPSA, ClickUp, and Clockify. Remote work from the US during Pacific hours is supported, with MSP-style focus.