Remote IT Support Technician I — Second-level Campus IT

Universal Technical Institute, Inc.; Remote; USD 57,000 - 72,000; Full time

Job summary

A technical training organization is seeking a Support Technician I to provide customer-focused IT support across regional campuses. The role involves installing and maintaining IT equipment, troubleshooting issues, and collaborating with other teams. Candidates should have a Bachelor's degree in Information Technology and at least three years of related experience. The position is designated as Remote with requirements for some travel. Competitive salary and benefits offered.

Benefits

Tuition waiver for employees and their families

Paid time off

Retirement matching program

Paid parental leave

Health, vision, and dental insurance

Pet insurance

Qualifications

• Bachelor’s degree in Information Technology or related field plus three years of related IT experience.
• Minimum three years of related IT support experience required.
• Knowledge of IT service management aligned with ITIL practices.

Responsibilities

• Install and configure end user workstations and laptops.
• Perform on-site and remote analysis of IT equipment issues.
• Respond to tickets from the IT Service Desk and maintain accurate documentation.
• Act as project lead on small to medium IT projects as assigned.

Skills

Strong communication, reasoning, and computer skills

Ability to manage multiple tasks in a dynamic environment

Participation in presentations or small group discussions

Proactive problem-solving

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

A technical training organization is seeking a Support Technician I to provide customer-focused IT support across regional campuses. The role involves installing and maintaining IT equipment, troubleshooting issues, and collaborating with other teams. Candidates should have a Bachelor's degree in Information Technology and at least three years of related experience. The position is designated as Remote with requirements for some travel. Competitive salary and benefits offered.