Remote IT Support Specialist—Managed Services & Networking

IronOrbit; Anaheim (CA); Remote; USD 41,000 - 52,000; Full time

Job summary

IronOrbit is seeking an experienced, customer-focused IT Support Specialist to join our remote Managed Services team. This role handles issues requiring deeper investigation and partners with engineers for advanced infrastructure expertise.

The ideal candidate has strong troubleshooting, excellent communication, and curiosity about how technology works. You will support end-user hardware/software, virtual desktops, Microsoft technologies, networking, and hosted applications.

Qualifications

• Three or more years of professional IT support experience.
• Strong troubleshooting beyond scripted solutions and KB procedures.
• Experience supporting Windows, Active Directory, Microsoft 365, DNS, DHCP, and remote support tools.

Responsibilities

• Investigate and resolve escalated end-user technical issues across applications, operating systems, virtual desktops, authentication, networking, endpoints, and supporting infrastructure.
• Use methodical troubleshooting: review symptoms, logs, alerts, changes, and impact to identify root causes.
• Provide professional customer support via phone, email, chat, and remote sessions, keeping customers informed.
• Review ticket details and context to determine next steps and identify patterns.
• Manage and troubleshoot user accounts, MFA, AD, Microsoft 365, onboarding, and offboarding.
• Configure and support virtual desktops, desktops, laptops, mobile devices, printers, and client apps in cloud/hosted environments.
• Diagnose network issues; elevate to Tier Three Engineering while owning resolution.
• Triage monitoring alerts and respond to events, identifying issues requiring escalation or follow-up.
• Document communications, troubleshooting steps, findings, and resolutions in the ITSM platform.
• Create knowledge base content and support cross-training with teammates.
• Perform approved upgrades, maintenance, and after-hours support as needed.

Skills

IT support experience

Troubleshooting

Communication

Curiosity about tech

Networking

Microsoft technologies

Education

Associate degree in Information Technology

High school diploma

Tools

VMware Horizon

Citrix

RDS

NinjaOne

Veeam

Job description

IronOrbit is seeking an experienced, customer-focused IT Support Specialist to join our remote Managed Services team. This role handles issues requiring deeper investigation and partners with engineers for advanced infrastructure expertise.

The ideal candidate has strong troubleshooting, excellent communication, and curiosity about how technology works. You will support end-user hardware/software, virtual desktops, Microsoft technologies, networking, and hosted applications.