Remote IT Support Specialist II

NuAxis Innovations; Washington (District of Columbia); Remote; USD 65,000 - 90,000; Full time

Job summary

NuAxis Innovations is seeking an IT Specialist II for a full-time remote-based role to deliver phone and email IT support to government clients, manage incidents, and ensure SLA compliance with a service‑oriented mindset.

The ideal candidate has 2+ years in a helpdesk environment, experience with Windows 11, Active Directory, Office 365, printer support, and basic networking, plus strong communication and customer-service skills. This role supports nationwide federal operations.

Qualifications

• Two or more years of customer service experience; IT Helpdesk or call center preferred.
• High school diploma or equivalent; Bachelor's degree preferred.
• Experience with Windows 11 operating system and basic IT support.
• Active Directory experience and Office 365 support (Teams, OneDrive, Outlook).
• Familiar with printer support and basic networking concepts.

Responsibilities

• Provide remote telephone-based Call Center / Help Desk / Service Desk support.
• Own, track, troubleshoot and resolve IT incidents and service requests.
• Fulfill requests and resolve incidents daily to meet SLAs.
• Maintain clear communication with users and escalate unresolved issues within timeframes.

Skills

Customer service

Troubleshooting

Communication

Education

High school diploma or equivalent

Bachelor's degree

Tools

Windows 11

Active Directory

Office 365

Printer support

Command Prompt

Web browsers

SharePoint

GlobalProtect VPN

Bomgar

Remedy

Job description

NuAxis Innovations is seeking an IT Specialist II for a full-time remote-based role to deliver phone and email IT support to government clients, manage incidents, and ensure SLA compliance with a service‑oriented mindset.

The ideal candidate has 2+ years in a helpdesk environment, experience with Windows 11, Active Directory, Office 365, printer support, and basic networking, plus strong communication and customer-service skills. This role supports nationwide federal operations.