IT Service Desk Specialist — Fast First-Line Support

Unisys Corporation; Pennsylvania; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match

Healthcare

Job summary

Unisys Corporation is seeking a Service Desk Analyst to provide 1st level telephone and media contact support. You will resolve issues related to software, hardware, and network operations, while documenting incidents carefully and maintaining data accuracy.

The role emphasizes first contact resolution and timely ticketing, with the ability to adapt to changing workloads and support multiple clients within the Service Centre.

Qualifications

• High School diploma or relevant certifications.
• 1–2 years of related IT service delivery experience.
• Education, training and/or relevant experience equivalent to completion of a relevant certificate course.
• 6 months IT Service Desk experience.
• 6 months experience providing Level 3 support for MS Office, MS Exchange and MS Windows networks.
• Working knowledge of data and voice network concepts.

Responsibilities

• Provide 1st level telephone and media contact support.
• Strive for high first contact resolution.
• Respond to and resolve customer requests regarding software, hardware and network issues.
• Document calls and incidents accurately in the ticketing system.
• Manage workload to meet service levels and maintain data accuracy.

Education

High School diploma or relevant IT certifications

Tools

MS Office

MS Exchange

MS Windows

Job description

Unisys Corporation is seeking a Service Desk Analyst to provide 1st level telephone and media contact support. You will resolve issues related to software, hardware, and network operations, while documenting incidents carefully and maintaining data accuracy.

The role emphasizes first contact resolution and timely ticketing, with the ability to adapt to changing workloads and support multiple clients within the Service Centre.