Remote IT Operations Lead - 24/7 Bot Infrastructure

TJM Labs; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Fully remote

Competitive pay

Meaningful projects

Autonomy

AI-driven tech

Healthcare focus

Job summary

TJM Labs is seeking an IT Support Manager to build and run IT support for the machines and infrastructure our bots depend on at customer pharmacies. You will own setup, monitoring and uptime of the machines our bots run on, and you will expand the IT team as we grow.

You’ll sit within Customer Success with support from the engineering infrastructure team. You’ll set up and maintain customer machines (physical and virtual), ensure 24/7 uptime, explain IT requirements during customer calls, and

Qualifications

• 3+ years in IT, systems administration or infrastructure
• 1+ years leading a team or function
• Hands-on experience setting up and supporting Windows machines (physical and virtual)
• Experience with remote access, VPN, MFA and access management
• Experience monitoring systems and uptime, ideally 24/7 coverage
• Clear communication with non-technical staff
• Strong ownership and bias toward documenting and automating repeat work
• Fluent English and comfortable with US-hour overlap

Responsibilities

• Set up and maintain customer machines, both physical and virtual, for bot deployments
• Own 24/7 monitoring and uptime for the machines our bots run on
• Take customer calls to explain IT setup and requirements
• Manage and grow the IT team over time

Skills

Team leadership

Windows administration

Remote support

Documentation & automation

English fluency

Tools

Intune

Jamf

Datadog

Remote Desktop

Job description

TJM Labs is seeking an IT Support Manager to build and run IT support for the machines and infrastructure our bots depend on at customer pharmacies. You will own setup, monitoring and uptime of the machines our bots run on, and you will expand the IT team as we grow.

You’ll sit within Customer Success with support from the engineering infrastructure team. You’ll set up and maintain customer machines (physical and virtual), ensure 24/7 uptime, explain IT requirements during customer calls, and