IT Operations Lead: 24/7 Uptime, Remote

TJM Labs; Oregon; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Fully remote

Competitive pay

Impactful projects

High autonomy

AI-driven tech

Healthcare focus

Job summary

TJM Labs builds AI-driven automation for pharmacies, enabling teams to focus on patient care. We seek an IT Support Manager to own IT for the machines and infrastructure our bots rely on at customer pharmacies. You will sit within Customer Success and scale the IT function as we grow.

You will set up and monitor customer machines, oversee 24/7 uptime, and lead a team to support production workloads across divisions. Strong communication with non-technical staff is essential.

Qualifications

• 3+ years leading IT/infrastructure teams and own IT support for production systems.
• Hands-on Windows server and desktop support, physical and virtual machines.
• Experience with remote access, VPN, MFA, and access management.
• Proven ability to monitor uptime and coordinate 24/7 coverage.
• Clear communication with non-technical staff and strong documentation mindset.

Responsibilities

• Set up and maintain customer machines, physical and virtual, for bot deployments.
• Own 24/7 monitoring and uptime, and establish on-call coverage.
• Handle customer calls to explain IT setup and requirements across divisions.
• Grow and manage the IT team over time.

Skills

IT operations leadership

Windows support

On-call monitoring

Customer communication

Documentation & automation

Tools

Intune

Jamf

Datadog

Job description

TJM Labs builds AI-driven automation for pharmacies, enabling teams to focus on patient care. We seek an IT Support Manager to own IT for the machines and infrastructure our bots rely on at customer pharmacies. You will sit within Customer Success and scale the IT function as we grow.

You will set up and monitor customer machines, oversee 24/7 uptime, and lead a team to support production workloads across divisions. Strong communication with non-technical staff is essential.