Remote IT Incident Manager — Lead Rapid Incident Response

Henry Schein One, LLC; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Retirement savings with company match

Paid time off

Parental leave

Wellbeing resources

Education support

Job summary

Henry Schein One is seeking an experienced Infrastructure Manager to lead the strategy, delivery, and reliability of enterprise infrastructure. You will oversee engineering teams, drive operational excellence, and ensure technology investments align with business goals.

As Incident Manager, you will command bridge calls, coordinate cross-team responses, perform root cause analyses, and produce post-incident reports to improve resilience.

Qualifications

• 5+ years of increasing responsibility in IT Incident Management.
• ITIL expertise and service-management best practices.

Responsibilities

• Lead incident bridge calls and coordinate cross-functional response.
• Drive risk management and root cause analysis to minimize outages.
• Maintain clear incident timelines, decisions, and post-incident reports.
• Collaborate with support, helpdesk, and development to improve stability.

Skills

Incident Management

ITIL Knowledge

Observability Tools

Cloud & Infra

Stakeholder Communication

Collaboration

Decision Making

Conflict Resolution

Education

Bachelor's Degree in Information Systems or Computer Science

ITIL Foundation

PMP Certification

Tools

Jira Service Management

Dynatrace

Splunk

New Relic

Microsoft Teams

Confluence

Job description

Henry Schein One is seeking an experienced Infrastructure Manager to lead the strategy, delivery, and reliability of enterprise infrastructure. You will oversee engineering teams, drive operational excellence, and ensure technology investments align with business goals.

As Incident Manager, you will command bridge calls, coordinate cross-team responses, perform root cause analyses, and produce post-incident reports to improve resilience.