Remote IT Incident Commander for Enterprise Reliability

Jobgether; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Annual base salary

Performance bonus

Healthcare

Retirement plan

Paid time off

Parental leave

Wellbeing resources

Education support

Remote flexibility within US

Travel up to 10%

Job summary

Jobgether is seeking a seasoned IT Incident Manager to lead major incident response across support, development, and infrastructure teams in the United States. You will coordinate communications, drive root-cause analyses, and implement preventive actions to minimize downtime.

You will work with ITIL practices, ITSM platforms, and AI-enhanced workflows while managing stakeholder expectations and documenting all timelines and decisions.

Qualifications

• 5+ years of progressively responsible experience in IT Incident Management.
• Knowledge of ITIL framework and IT service management principles.

Responsibilities

• Lead major incident response efforts across cross-functional teams and escalate to senior leadership when needed.
• Identify and manage operational risks to prevent service disruptions.
• Act as primary escalation point between IT teams, vendors, stakeholders, and leadership.
• Communicate clearly with stakeholders and translate technical issues into business updates.
• Maintain incident documentation: timelines, decisions, actions, and impact assessments.
• Lead post-incident reviews and root cause analysis, ensuring corrective actions.
• Analyze incident trends and prepare actionable reports to improve reliability.
• Suggest improvements to incident management workflows and tools.
• Collaborate with support, development, and infrastructure teams to address recurring issues.
• Mentor teams on incident management best practices and drive accountability.
• Integrate AI-powered tools into incident management with proper oversight.

Skills

Incident management

ITIL knowledge

Stakeholder communication

Cross-team collaboration

Root cause analysis

Risk management

Vendor coordination

Change management

Automation awareness

Documentation

Education

Bachelor's degree in Information Systems or Computer Science

Tools

Jira Service Management

Dynatrace

Splunk

New Relic

Nagios

Microsoft Teams

Confluence

Job description

Jobgether is seeking a seasoned IT Incident Manager to lead major incident response across support, development, and infrastructure teams in the United States. You will coordinate communications, drive root-cause analyses, and implement preventive actions to minimize downtime.

You will work with ITIL practices, ITSM platforms, and AI-enhanced workflows while managing stakeholder expectations and documenting all timelines and decisions.