Incident Manager

Strive Solutions; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Strive Solutions is seeking an Incident Management Consultant for an Enterprise Command Center in Chicago. You will lead critical incident responses impacting insurance and financial systems, coordinating triage, investigation, and resolution across technology, security, and business teams.

You will apply ITIL-aligned practices to improve reliability, standardize processes, and drive continuous improvements, delivering clear updates to stakeholders and leadership while reducing recurrence and

Qualifications

• Strong incident leadership and problem-solving abilities.
• Experience with root-cause analysis and coordinated technical/security response.
• Knowledge of ITIL or equivalent incident management frameworks.
• Excellent communication and stakeholder management skills.
• Ability to drive process improvements and work effectively in cross-functional teams.

Responsibilities

• Coordinate incident triage, investigation, root-cause analysis, and resolution across technology, security, and business teams.
• Use ITIL-aligned incident management practices to improve reliability and resilience.
• Refine and standardize incident processes and drive continuous improvement.
• Provide clear, timely updates and escalation communications to stakeholders and leadership.
• Support cross-functional collaboration to restore service and reduce recurrence.

Skills

Incident leadership

Root-cause analysis

ITIL frameworks

Stakeholder management

Cross-functional collaboration

Job description

Incident Management Consultant for an Enterprise Command Center, leading response to critical incidents impacting insurance and financial systems.

Key Responsibilities

• Coordinate incident triage, investigation, root-cause analysis, and resolution across technology, security, and business teams.
• Use ITIL-aligned incident management practices to improve reliability and resilience.
• Refine and standardize incident processes and drive continuous improvement.
• Provide clear, timely updates and escalation communications to stakeholders and leadership.
• Support cross-functional collaboration to restore service and reduce recurrence.

Qualifications & Skills

• Strong incident leadership and problem-solving abilities.
• Experience with root-cause analysis and coordinated technical/security response.
• Knowledge of ITIL or equivalent incident management frameworks.
• Excellent communication and stakeholder management skills.
• Ability to drive process improvements and work effectively in cross-functional teams.