Remote IT Incident Analyst

Visa Hunt; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Visa Hunt is seeking an IT Incident Analyst with extensive incident management experience to coordinate response efforts and assess risks across technology systems. The role requires strong analytical abilities, effective communication with stakeholders, and the capacity to work under pressure.

The ideal candidate holds a computer science degree and ITIL Foundation credentials, with hands-on familiarity with ServiceNow or similar tools.

Qualifications

• Strong knowledge of incident management processes, tools, and techniques.
• Experience coordinating incident response teams and managing incidents through to resolution.
• Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures.
• Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.
• Ability to work under pressure and prioritize competing demands.
• ITIL Foundation certification is a plus.
• Experience with ServiceNow or similar incident management tools is a plus.
• Degree in computer science

Responsibilities

• Incident Management: Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution.
• Risk Management: Identify, assess, and mitigate technology risks to ensure security, reliability, and availability of technology systems and services.
• Preventive Measures: Develop and implement preventive measures to minimize incident likelihood and impact.
• Communication: Communicate incident status updates to IT teams, business units, and senior management.
• Incident Response: Coordinate the incident response process, including root cause analysis and remediation actions.
• Process Improvement: Continuously review incident management processes for improvements.
• Documentation: Maintain incident reports, post-incident reviews, and remediation actions.
• Training: Develop and deliver incident management training to IT teams and stakeholders.

Skills

Incident management

Risk assessment

Analytical thinking

Communication

Prioritization under pressure

Education

Bachelor's degree in Computer Science

ITIL Foundation certification

Tools

ServiceNow

Job description

IT Incident Analyst needs 31 years experience with incident management, risk management

IT Incident Analyst requires:

• Strong knowledge of incident management processes, tools, and techniques.
• Experience in coordinating incident response teams and managing incidents through to resolution.
• Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures.
• Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.
• Ability to work under pressure and prioritize competing demands.
• ITIL Foundation certification is a plus.
• Experience with ServiceNow or similar incident management tools is a plus.
• Degree in computer science

IT Incident Analyst duties:

• Incident Management: Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution.
• Risk Management: Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services.
• Preventive Measures: Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact.
• Communication: Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management.
• Incident Response: Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents.
• Process Improvement: Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly.
• Documentation: Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions.
• Training: Develop and deliver incident management training to IT teams and other stakeholders.

Originally posted on Himalayas