Remote IT Analyst – Billing & Payments, Agile Delivery

Pekin Insurance; Pekin (IL); Hybrid; USD 66,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

PTO with paid holidays

Flexible/hybrid work schedule

Job summary

Pekin Insurance in Pekin, IL is seeking an IT Analyst - Billing & Payments to translate business requirements into epics and user stories, and to collaborate with Product Owners, tech teams, and business partners to refine backlogs for BillingCenter, OneInc, and customer portals.

The role supports testing, UAT, data analysis, and documentation, requires a Bachelor's degree and 2–5 years in a similar role, with strong Agile/Scrum experience and insurance billing knowledge.

Qualifications

• Experience eliciting, analysing, documenting, and validating business, functional, and non-functional requirements.
• Translating journeys into epics, features, and user stories with acceptance criteria.
• Experience supporting billing and payment systems (Guidewire, OneInc, customer portals).
• Demonstrated collaboration with stakeholders, Product Owners, Product Managers, and technical teams.
• Strong knowledge of Agile, Scrum, backlog refinement, sprint planning, demos, and retrospectives.
• Experience analyzing stakeholder needs using business value, customer impact, risk, and delivery feasibility.

Responsibilities

• Elicit, analyze, and document business, functional, and non-functional requirements for Billing & Payments capabilities.
• Translate customer journeys, billing processes, and stakeholder needs into epics, features, user stories, acceptance criteria, and testable requirements.
• Partner with Product Owners, Product Managers, business partners, and technology teams to refine backlog items and support prioritization based on business value, customer impact, risk, and operational efficiency.
• Support delivery of enhancements across Guidewire BillingCenter, OneInc, customer portals, and related integrations by clarifying requirements, answering delivery questions, and facilitating issue resolution.
• Define, set up, and execute test cases; support UAT planning and execution; document defects; and validate that delivered functionality meets business intent.
• Analyze product performance, operational data, defects, and customer experience feedback to identify opportunities for improvement.
• Create and maintain process documentation, use cases, data requirements, reporting needs, and implementation support materials.
• Participate in PI planning, sprint planning, backlog refinement, demos, inspect-and-adapt events, and release readiness activities as required.

Skills

Business analysis

Agile delivery

Stakeholder communication

Analytical skills

Testing & quality

Technical understanding

Data & reporting

Insurance billing

Education

Bachelor’s degree

Tools

Guidewire BillingCenter

OneInc

Power BI

Job description

Pekin Insurance in Pekin, IL is seeking an IT Analyst - Billing & Payments to translate business requirements into epics and user stories, and to collaborate with Product Owners, tech teams, and business partners to refine backlogs for BillingCenter, OneInc, and customer portals.

The role supports testing, UAT, data analysis, and documentation, requires a Bachelor's degree and 2–5 years in a similar role, with strong Agile/Scrum experience and insurance billing knowledge.