Remote Insurtech Customer Advocate

Jerry; Gilbert (AZ); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K match

Paid vacation time

Equity (stock options)

Flexible scheduling

Remote with equipment provided

P&C license reimbursement

Job summary

Jerry.ai is hiring for a Customer Operations role that blends sales and service. You’ll help customers manage auto and home insurance, answer inquiries, and navigate the app to find the best coverage. The role emphasizes teamwork, fast-paced energy, and a remote-first setup with equipment provided.

The team values customer experience, equity opportunities, flexible scheduling, and a clear path to growth, including potential licensing support for P&C insurance.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Friendly, positive attitude and willingness to work as a team.
• Strong work ethic and problem solving skills.
• Strong communication skills.

Responsibilities

• Take care of customers by identifying needs and uncovering gaps or discounts.
• Answer inbound calls from auto, home policies and policy changes.
• Develop product knowledge to guide customers to the right coverage.
• Resolve barriers between customers and the right coverage.
• Process service requests for vehicles, drivers, lienholders, and documents.
• Share feedback to help improve the product and service.

Skills

Customer service

Sales

Hospitality

Job description

Jerry.ai is hiring for a Customer Operations role that blends sales and service. You’ll help customers manage auto and home insurance, answer inquiries, and navigate the app to find the best coverage. The role emphasizes teamwork, fast-paced energy, and a remote-first setup with equipment provided.

The team values customer experience, equity opportunities, flexible scheduling, and a clear path to growth, including potential licensing support for P&C insurance.