Remote Insurance Support Specialist — Empathy-Driven

Five Star Solutions; Norman (OK); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Benefits after 60 days

Full-time 40 hrs/wk

Job summary

Five Star Solutions is seeking compassionate and dependable Customer Service Representatives to support policyholders with empathy and clear communication. This remote role serves a diverse customer base and involves handling sensitive insurance-related conversations.

Starting pay is $14/hour with a potential night/weekend differential of $1. Training is paid, and full-time hours offer benefits eligibility after 60 days. Join us to deliver respectful, patient service to customers in need.

Qualifications

• Patient and compassionate.
• Calm and professional, even during emotional conversations.
• Excellent listening skills and ability to respond clearly.

Responsibilities

• Provide compassionate, professional customer service to policyholders.
• Assist customers with questions regarding life, cancer, and other insurance policies.
• Help initiate and navigate sensitive claims when needed.
• Listen carefully and demonstrate empathy during emotional conversations.
• Communicate clearly and at a comfortable pace for customers.
• Provide accurate information while maintaining a calm and reassuring demeanor.
• Document customer interactions accurately and follow established procedures.
• Protect customer information and maintain confidentiality.
• Deliver a positive customer experience on every call.

Skills

Patient

Empathetic

Clear communication

Attentive listening

Reliable

Calm under pressure

Professional demeanor

Job description

Five Star Solutions is seeking compassionate and dependable Customer Service Representatives to support policyholders with empathy and clear communication. This remote role serves a diverse customer base and involves handling sensitive insurance-related conversations.

Starting pay is $14/hour with a potential night/weekend differential of $1. Training is paid, and full-time hours offer benefits eligibility after 60 days. Join us to deliver respectful, patient service to customers in need.